We want you to know:
Discrimination is Against the Law
Emergency Responders Health Center (ERHC) complies with applicable Federal civil rights laws that prevent discrimination on the basis of race, color, national origin, age, disability, or sex. Further, ERHC has established internal non-discrimination policies and does not exclude patients or provide a different standard of care because of race, color, national origin, age, disability, sex, religion, or sexual orientation.
ERHC will provide timely, no-cost services to people with disabilities, as well as limited-English speakers, to communicate effectively with their healthcare team during scheduled appointments, such as:
- Qualified sign language interpreters
- Written information in accessible formats
- Language interpretation, via telephonic services
If you require these services, please advise our Reception Staff, who will be happy to assist you. Please call our office (229-3742), email our Front Desk (firstname.lastname@example.org), or visit our Clinic for assistance.
If you believe that ERHC has failed to provide these services, or discriminated in any way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
If you need help filing a grievance, the ERHC Patients’ Rights Compliance Coordinator is available to assist you. More information can be found at http://er-hc.org. You may also file a civil rights complaint with the U.S. Department of Health and Human Services through the portal available at http://www.hhs.gov/civil-rights/filing-a-complaint/index.html, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019 or 1-800-537-7697 (TDD)
If you speak a language other than English, language assistance services are available to you free of charge. Please ask our Reception Staff to assist you.
ATENCIÓN: ERHC cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.